[MTN Community ] Last answers

How do I unblock a blocked sim because of nin issues

Peter — Thu, 16 Oct 2025 18:41:03 GMT

How do I unblock a blocked SIM card because of nin issues

Why does it says my the numbers I dial doesn’t exist

Safiyanu — Sun, 12 Oct 2025 10:05:53 GMT

How to solve this problem. Your call is being forwarded. The number you have called does not exist when people call my android phone

How can I remove unknown number link with my NIN (URGENT PLS.)

Tolu — Tue, 07 Oct 2025 09:41:52 GMT

Dial *996# and select check numbers link to my nin
Or visit mtn outlet

Pls my MTN sim is block ,pls help me sent the PUK code number for ,this is the 08068079988

Annas — Fri, 03 Oct 2025 21:38:07 GMT

My puk sim pls

How do i activate and deactivate barring on all incoming calls on my sim.

Yusuf — Sat, 20 Sep 2025 13:16:37 GMT

I need the new code to re-activate the service on my SIM card. Thanks

I want become a CUG Enterprise administrator

Timothy — Fri, 12 Sep 2025 17:54:08 GMT

I want to be come CUG administrator

Hello sir, please I want to unblock my MTN Sim without visiting office and the number is 08148736410

Ismail — Wed, 10 Sep 2025 15:44:46 GMT

Just visit NINMtn.com

How do I block my lost SIM card

ThankGod — Thu, 28 Aug 2025 06:35:11 GMT

I want to block my SIM card

How can I deactivate my line from mtn xtratime

Excel — Sun, 24 Aug 2025 23:26:32 GMT

Mtn are wicked
They will not allow u to cancel it or call them

how to view my sms log

Ibrahim — Sat, 09 Aug 2025 22:32:33 GMT

08031230714

How to get my date of birth, and other registration details on my Mtn

Akala — Sun, 03 Aug 2025 21:26:37 GMT

07034652942
Date of birth

How can I retrieve my MTN SIM CARD online? I just lost my SIM.

Mahali — Fri, 18 Jul 2025 18:15:25 GMT

I'm also looking for help

I forgot my lost sim number. How do I see the number using my registration name?

Boateng — Tue, 15 Jul 2025 00:27:38 GMT

I lost my mtn sim but forgot the number

Airtel Wrong Recharge Refund

SK — Sun, 13 Jul 2025 04:22:32 GMT

To request a refund for a wrong recharge on Airtel, follow these steps:

Contact Customer Support: Call Airtel customer care at 0915-362-2813 or 0917 8116 724 use the Airtel app for assistance.

Visit the Airtel Website: Go to the Airtel website and check the "Help" or "Support" section for guidance on refunds.

Provide Details: Be ready to provide details such as your phone number, the amount recharged, and the transaction date.

Follow Instructions: Follow any instructions given by customer support for processing your refund.

Refund policies may vary, so it’s best to act quickly.

Can I get a refund from Airtel?

SK — Sun, 13 Jul 2025 04:20:01 GMT

Airtel wrong recharge ke case mein aap in steps ka follow kar sakte hain:

1. *Customer Care*: Airtel customer care number par call karein (0915-362-2813) aur apne recharge ke bare mein shikayat karein.
2. *Airtel Thanks App*: Airtel Thanks App ke through bhi aap apne recharge ke issue ko report kar sakte hain.
3. *Refund Request*: Agar aapke recharge mein galti hui hai, toh aap refund ke liye request kar sakte hain.
4. *Online Support*: Airtel ki website par online support section mein jaakar apne issue ko submit kar sakte hain.

Aapko apne recharge details aur transaction ID taiyaar rakhni hogi taaki aapke issue ko jaldi solve kiya ja sake.

yes I want to be an mtn agent in selling and registration of sim card Author name

Ademola — Wed, 09 Jul 2025 09:42:38 GMT

Chat me up on Whatsapp.

https://chat.whatsapp.com/BEkKBf26K5C3glDAjeRTW7

Hello sir please I want to unblock my MTN af without visit to the office

Tunmise — Tue, 01 Jul 2025 16:28:49 GMT

My SIM card was blocked because of nin

How can I unblock my sim card without visiting mtn office her is my phone number 0769630463

Richmond Mthandazo — Fri, 27 Jun 2025 15:59:25 GMT

How can i unblock my sim card
0633072171

How can I reach my loved ones without airtime on my line?

Amara — Wed, 11 Jun 2025 13:10:06 GMT

You can actually reach out to your loved ones with no airtime on your line via MTN Beep service.
MTN Beep Service is an auto-trigger beep call that allows you to flash your loved ones with insufficient or no credit. This appears as a missed call on the receiver’s phone and the good news is that it is now available for both local and international calls.
Enjoy.

How can I activate my new SIM?

Ibrahim — Tue, 10 Jun 2025 04:15:53 GMT

Simcad activation

Why hasn't a successful recharge been credited to my account ?

Andy — Thu, 05 Jun 2025 15:24:02 GMT

How do I stop unnecessary and unknown deductions from my mtn line even as I load credit

How can I retrieve my lost sim from uk ? Please help

MTNNigeria — Wed, 04 Jun 2025 22:38:44 GMT

Please view details below

Requirements for Proxy SIM Swap Service.

NB:
• A customer can only authorize a proxy swap request on their line
• Customer and Proxy NIN must not be BVN generated. Where NIN is BVN generated, the customer and Proxy must have visited NIMC enrollment center to update NIN details and make NIN active before requesting for Proxy Swap. Proxy Request will not be processed when NIN is BVN Generated.

1. Letter of authorization, authorizing MTN to perform swap by Proxy – Letter must state Reason for the swap and unavailability and must be duly signed
2. Letter must state Customer and Proxy details: -
Customer details :-
• Customer Name
• Phone number to be swapped
• Virtual NIN (mandatory)
• 3 Frequently called numbers – 3 numbers frequently called by the phone number to be swapped
• Last Airtime Recharge Amount.
• Last Data bundle purchased
• Year of SIM/Phone Number Activation

Proxy details: -
• Proxy Name
• Proxy Address
• Proxy phone number- (NB: Proxy phone number must be an existing MTN number active for more than 30 days).
• Proxy Virtual NIN

3. Indemnity letter - indemnifying MTN of any outcome of Proxy swap, Letter should be signed by the customer and Proxy- (This can be a one line paragraph on authorization letter and where this is the case, both customer and proxy must sign the authorization letter)
4. NIN Update Consent: Giving MTN consent to update SIM Registration records with his/her NIN records. This can also be a one-line paragraph on the authorization letter.
5. Virtual NIN of both customer and Proxy – where the customer is outside the country, he / she shall also provide also a copy of his / her International passport data page, international resident permit or international driver’s license.
6. Proof Ownership - SIM Pack/SIM Certificate / or Affidavit from Court or Notary Public in the absence of a SIM Pack or SIM Certificate. Affidavit / Notary must state the customer name and NIN Number and must clearly state that customer is the owner of line 0803xxxxxxxxx.
7. Affidavit for Reason for Proxy Swap: Customer swears an affidavit in a court / notary detailing why he is unable to visit in person swap. Affidavit letter must clearly state the Customer details (Name, Virtual NIN and Phone Number) and Proxy Details (Name, Virtual NIN and Phone number), Reason why customer is unable to visit for swap and Customer has authorized and appointed proxy to carry out swap on his behalf.
Affidavit for Proof of ownership (Item 5) and Reason for Proxy Swap (Item 6) can be on same letter and must be affixed with customer passport. Affidavit must only be sworn by the owner of the line.
8. Proxy should indicate the shop to be visited- date and time of visit, so as to notify the store representatives of the visit. Customer to Provide same documents to Proxy. Proxy shall visit store with the hardcopies of listed documents above for processing.
Note: A Proxy is eligible to stand-in as Proxy where
• Your Proxy must be an existing MTN customer for more than 30days and with a valid National Identification Number (NIN)
• Your Proxy must not have stood in as a proxy for another customer within the last 90 days.
• Both Customer and Proxy NIN is not BVN generated

Please send the requirements to customercare.ng@mtn.com for processing.

Furthermore, your line must have been successfully linked to your NIN for the request to be treated.

Where NIN is not linked, you are advised to please submit and link your NIN via mtn.ng using URL, https://nin.mtn.ng/nin/ . You can enter your preferred email address to receive OTP and also give consent before submission.

Your Virtual NIN is required to link your NIN.

The virtual NIN can be generated via the NIMC mobile app or by dialing *346*3*11-Digit-NIN*109071# on any active MTN line.
A service charge of N20 applies upon dialing the USSD code. The VNIN can only be used once and expires in 72hours used or not used.

Kindly note the information below for use where applicable;
Enterprise Name: MTN NIGERIA
Enterprise Short-ID:109071

A welcome back SIM costs N700 and any additional amount collected will be credited to the line.

Simply visit https://www.mtn.ng/personal/find-a-store/ to find a store.
OR
Dial *123*7# , select option 1 and input your State and Local government as requested to get the nearest MTN shop in and around your location.

I want to remove numbers link to nin

Aniesodo — Thu, 22 May 2025 21:57:19 GMT

Yes I want to remove number that is linked with my NI

How do i get my PUK my sim is PUK blocked.

Monday — Thu, 17 Apr 2025 18:39:23 GMT

My sim is blocked I need a puk code

I lost my sim and it wasn't registered by me

Abiodun — Thu, 03 Apr 2025 23:06:05 GMT

I want to retrieve it back