[MTN Community ] Last answers

Y'ello, your subscription fails because you are blocked from all chargeable value added services.how do I unblock

Efe — Tue, 21 Oct 2025 20:55:52 GMT

Y'ello, your subscription fails because you are blocked from all chargeable value added services. Why?

Ho do i retrieve my PUK code for my 0833158130 number

Yekeen — Sun, 19 Oct 2025 05:24:12 GMT

Go and download mtn ,App, you we see your puk code there.

How can I remove an unknown number linked to my nin

Uchenna — Thu, 16 Oct 2025 00:44:22 GMT

Code to remove numbers linked to my nin

Why is my welcome back SIM I did yesterday not working

Nathaniel — Mon, 13 Oct 2025 15:08:45 GMT

Why is my welcome back SIM I did yesterday not working

How to solve connection problem whenever I dial a code

SINOXOLO — Thu, 09 Oct 2025 15:44:33 GMT

Connection problem or invalid MMI code

My momo account has been block or suspended pls help me to open it 07036098285

Ayomide — Sun, 05 Oct 2025 02:43:34 GMT

My mom account has being suspended pls can you help me unsuspend it. Please

How can I use my 5 cash tokens given by mtn

MTNNigeria — Mon, 29 Sep 2025 09:32:56 GMT

A CashToken is an electronic reward and gift commodity that offers customers the chance to win cash prizes between N5,000 – N100million weekly, with guaranteed cashback.

To be eligible for the CashToken weekly draw, you MUST have been gifted with CashToken by yourself or a friend at least once within the calendar week. You can participate by dialing the short code *6700# and selecting a plan. They have a choice to buy and gift CashToken to themselves or a 3rd party (someone else).
The Gifted Cash Token serves as the virtual ticket into the CashToken Draw. The CashToken subscription fee is N50 for 1 CashToken. You can choose to buy as many CashTokens as possible via the on-demand method. However, they can only buy 1 CashToken/day or per week via the subscription design
To use the on-demand CashToken, you will choose “Buy Cash Tokens” from *6700# USSD Menu and enter the number of CashTokens they wish to buy and gift to themselves or third party.

By dialing the short code *6700# and selecting a plan. You have a choice to buy and gift CashToken to yourself or a 3rd party (someone else). The Gifted Cash Token serves as the virtual ticket into the CashToken Draws. The cost is N50 for 1 CashToken.

The CashToken service currently has a daily, a weekly and an on-demand charge. Each charge is equivalent to a CashToken in the draw. The more your CashTokens, the more the chances of winning. You can choose to buy as many CashTokens as possible via the on-demand method. However, you can only buy 1 CashToken/day or per week via the subscription design. For on-demand CashToken, you choose “Buy Cash Tokens” from *6700# USSD Menu and then enter the number of CashTokens you wish to buy and gift to yourself or third party. To subscribe, you choose “Subscription plan” from *6700# USSD Menu and then gift yourself or a third party.

Auto-renewal works with the subscription plan. However, your subscription will be automatically renewed only if you select auto renewal yourself at the point of subscription and if you do not unsubscribe from the service. You will receive an SMS confirming your purchase and gifting, your cashback balance and your entry into the week’s draw.

Recipients of CashToken receive a guaranteed 12% cashback on every gifted CashToken. This means N6 for 1 CashToken; N12 for 2 CashTokens, etc
You can check your cashback via your Y’ello win wallet. However, the SMS confirming your CashToken gifting, also gives your cashback balance.

You can activate your wallet by creating a PIN via *6700# USSD menu. You will get a win notification SMS and a phone call from the service provider. You will receive your Cash prize immediately you get your win SMS notification after the draw. The lucky winners will be credited with their winnings in their Y’ello Win wallets. You can unsubscribe by dialing *6700#, press 2 and then choose 3.
~Ighedoise

Please I want unlink Sim card from my nin number without the person knowing it

Usman — Fri, 26 Sep 2025 16:44:29 GMT

Please i want unlink sim card from my nin number without the person knowing it

How to check numbers register with my NIN number using the NIN number

Ejeye — Fri, 26 Sep 2025 03:04:10 GMT

Why can't I use the NIMC app to access my details??

Please I need a puk code for my phone number..07030400595..my sim card is locked

Seyi — Wed, 24 Sep 2025 06:53:56 GMT

Can I get the puk number for my husband MTN sim card

Dating for Sex.

Anton — Wed, 17 Sep 2025 11:12:48 GMT

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My sim is blocked . How can I get my PUK. My number is 08142658291K number.

Ifeanyi — Mon, 15 Sep 2025 00:04:07 GMT

Hi Franklin, PUK retrieval is now available via USSD channel. You can dial the code from any MTN number and receive your PUK on the number.
To retrieve your PUK via USSD, dial *123*7*3# and follow the response.
You will be asked these questions:
1 Mother's maiden Name
2 Date of Birth (DD/MM/YYYY)
3 Frequently Dialed Number 1
4 Frequently Dailed Number 2
5 Last Recharge Amount.
If you are unable to answer these security questions, you will receive SMS to call 180.

How can unlink number from my nin

Alhassan — Thu, 11 Sep 2025 08:27:05 GMT

I won't remove this number 07039904840 from nin

How do I check the name registered on my sim to match with the name registered on my nin

Godstand — Sat, 06 Sep 2025 10:16:21 GMT

To check the name my sim was registered

What would a customer that has more than 4 lines do as regards NIN linking?

Kabir — Sun, 31 Aug 2025 09:15:48 GMT

The current NCC(Nigerian Communication Commission) directives to all telecom operators are that you can link a maximum of four (4) lines to your NIN with a telecom operator. I would advise that you only link your most important MTN lines ⚟ to your NIN. Once it is detected that you have linked more than 4 MTN lines to your NIN, the others would be deactivated from service.

Since this is a Policy of NCC, it MAY be reviewed, but as for now do ensure you link your most important lines to your NIIN.

How can I reverse the airtime I mistakenly borrowed.

Abdulhamid — Sat, 30 Aug 2025 19:58:29 GMT

How can I reverse the airtime I mistakenly borrowed

I want to do delinkig Numbers

Genesis — Thu, 14 Aug 2025 09:03:45 GMT

Unlink to my NIN

How to unlink another numbers linked to my NIN

Ademola — Sat, 09 Aug 2025 00:11:36 GMT

Chat me up on Whatsapp.

https://chat.whatsapp.com/BEkKBf26K5C3glDAjeRTW7

I have made a mistake during buying an airtime from my bank account

Ifeanyi — Fri, 08 Aug 2025 21:42:12 GMT

Hi Musa, what is the nature of the mistake you made?
If you mistakenly recharged a wrong number, you can contact MTN support with the details of the transaction like reference number, bank name, date and the amount, they will move the airtime to your own line if the wrong number has not used it.

If you mistakenly recharged a wrong amount, and the amount is up to N20,000 and above, you can contact your bank with the details of the transaction, your bank will contact MTN for the airtime to be reversed. If the wrong amount is below N20,000, you can use MTN share service to sell the airtime to your family and friends.

You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001

Restore backup numbers

Umar — Fri, 08 Aug 2025 13:17:43 GMT

i want to resto my contack

Please my Sim is blocked and it requires puk code .I need puk code to unlock it 09037736389

Naziru — Wed, 06 Aug 2025 21:29:42 GMT

Hi I went help me for puk

I want to know my MTN details: name, number and my nin

Abubakar — Mon, 04 Aug 2025 19:00:48 GMT

Ok no problem

How can I remove the sim that is linked to my NIN

Lawrence — Mon, 04 Aug 2025 09:43:00 GMT

Some one is using it

I cannot make international calls on my sim

Zoran — Sat, 02 Aug 2025 10:13:47 GMT

I have tried Internationl calls for several days but it keeps saying call forwarded.

I need CLM ACCESS please

Nura — Thu, 31 Jul 2025 22:47:18 GMT

08134509311
Puk