[MTN Community ] Follow: My airtime bonus was charged for my browsing, instead of my data bundle. Why? en https://community.mtnnigeria.net/ Sat, 11 Jun 2022 11:20:34 GMT Sat, 11 Jun 2022 11:20:34 GMT answers Galadima <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Precious, thank you for contacting us, before we go further MTN ng does not access to use ur data, we can only subscribe ur platform, and ur issues some the network flactuation, It will refund letter, thank for contacting us.</p></div> <div class="body-ft"></div> </div> Sat, 11 Jun 2022 11:20:34 GMT https://community.mtnnigeria.net/questions/2822271-airtime-bonus-charged-browsing-instead-data-bundle/answers/7708559 https://community.mtnnigeria.net/questions/2822271-airtime-bonus-charged-browsing-instead-data-bundle/answers/7708559 7708559 answer 0 https://community.mtnnigeria.net/users/18753002 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/b8c974516abc186f/avatar_normal.png?3389a2e 2822271 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I&#39;m on Betatalk tariff plan, and you know that give #300 airtime bonus per #100 recharge. </p><p>I recharged #500 airtime this morning, and I was credited with #1500 airtime bonus. <br />Then I bought a data bundle of 2gb for #500 .</p><p>I&#39;ve been using it. But not too long ago, I received a notification explaining that I&#39;ve exhausted my data plan. </p><p>I checked, then I found out that I still have about 175.16mb, yet I was notified that I&#39;ve exhausted it. </p><p>But, that isn&#39;t actually my problem. My problem is, instead of deducting my data for browsing, you guys where using my airtime bonus. </p><p>When I checked my airtime balance, I saw nothing. But I still have data, yet I was charged from my airtime bonus. </p><p>Why?</p></div> <div class="body-ft"></div> </div> Ifeanyi <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi Precious, most times when your data balance is low and your browsing activity is more than the available data balance on your line, you will be charged from any other available bundle on your line which your Betatalk bonus can be used. The Betatalk bonus is not only for calls, It can be used for calls, SMS and data.</p></div> <div class="body-ft"></div> </div> Wed, 01 Dec 2021 17:37:27 GMT https://community.mtnnigeria.net/questions/2822271-airtime-bonus-charged-browsing-instead-data-bundle/answers/7269351 https://community.mtnnigeria.net/questions/2822271-airtime-bonus-charged-browsing-instead-data-bundle/answers/7269351 7269351 answer 0 https://community.mtnnigeria.net/users/17653498 theme-c/avatars/48.png 2822271 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I&#39;m on Betatalk tariff plan, and you know that give #300 airtime bonus per #100 recharge. </p><p>I recharged #500 airtime this morning, and I was credited with #1500 airtime bonus. <br />Then I bought a data bundle of 2gb for #500 .</p><p>I&#39;ve been using it. But not too long ago, I received a notification explaining that I&#39;ve exhausted my data plan. </p><p>I checked, then I found out that I still have about 175.16mb, yet I was notified that I&#39;ve exhausted it. </p><p>But, that isn&#39;t actually my problem. My problem is, instead of deducting my data for browsing, you guys where using my airtime bonus. </p><p>When I checked my airtime balance, I saw nothing. But I still have data, yet I was charged from my airtime bonus. </p><p>Why?</p></div> <div class="body-ft"></div> </div> Ifeanyi <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi Precious, MTN Betatalk bonus can be used for browsing, but when you have active data bundle, they are not supposed to charge you from your bonus but from your data.<br />However, if your data balance is low, and the browsing activities on your line are more than your available data balance, the system will start charging you from your bonus.</p></div> <div class="body-ft"></div> </div> Tue, 23 Nov 2021 07:54:38 GMT https://community.mtnnigeria.net/questions/2822271-airtime-bonus-charged-browsing-instead-data-bundle/answers/7245970 https://community.mtnnigeria.net/questions/2822271-airtime-bonus-charged-browsing-instead-data-bundle/answers/7245970 7245970 answer 0 https://community.mtnnigeria.net/users/17653498 theme-c/avatars/48.png 2822271 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I&#39;m on Betatalk tariff plan, and you know that give #300 airtime bonus per #100 recharge. </p><p>I recharged #500 airtime this morning, and I was credited with #1500 airtime bonus. <br />Then I bought a data bundle of 2gb for #500 .</p><p>I&#39;ve been using it. But not too long ago, I received a notification explaining that I&#39;ve exhausted my data plan. </p><p>I checked, then I found out that I still have about 175.16mb, yet I was notified that I&#39;ve exhausted it. </p><p>But, that isn&#39;t actually my problem. My problem is, instead of deducting my data for browsing, you guys where using my airtime bonus. </p><p>When I checked my airtime balance, I saw nothing. But I still have data, yet I was charged from my airtime bonus. </p><p>Why?</p></div> <div class="body-ft"></div> </div>