[MTN Community ] Follow: My sim card is blocked and I need the PUK code my number is 08139524325

Answer from Kehinde

Kehinde — Sun, 12 Mar 2023 11:00:14 GMT

My sim card is blocked and I need the PUK code my number is 07062418517

Answer from MTNNigeria

MTNNigeria — Mon, 06 Mar 2023 22:00:05 GMT

Kindly read through the details that had been provided above, and let me know where you need further explanations so that I could go over the information again. ~Ighedoise

Answer from MTNNigeria

MTNNigeria — Mon, 06 Mar 2023 21:59:54 GMT

Second option is, we will assist you from here when you are able to provide the registration and usage details of your line

You will be assisted with the puk if you are able to provide the correct registration and usage details of your line.

Kindly provide the affected phone number and correct answers to the below Security Questions for Ownership Verification and assistance.

1. Full name used in registration.
2. Year of Activation.
3. Date of Birth.
4. Residential Address used for
registration.
5. Mother’s Maiden Name used
for registration.
6. Tariff Plan
7. Last Recharge Amount.
8. Last Recharge date.
9. Frequently dialed numbers.
10. Last number called.
11. Last data bundle activated.
12. Active services or subscription
on your lines e.g data, xtratime,
callerfeel, callertunez.
14 . Last time a SIM swap was
carried out on the line.
~Ighedoise

Answer from MTNNigeria

MTNNigeria — Mon, 06 Mar 2023 21:59:18 GMT

To Retrieve the PUK via USSD Self Service, dial *123*7*3# or dial *123# (MTN’s self-service USSD dial) and follow the prompt of inputting ‘7’-Self-Service, then ‘3’-Get your PUK code to access the service.
You would be required to answer 3 questions to validate ownership of the line. When answered correctly, the PUK Code will be displayed on the third party’s phone and SMS also shared.

Dial the codes on another MTN line (third party phone) and insert the affected phone number to continue.

~Ighedoise

Answer from MTNNigeria

MTNNigeria — Mon, 06 Mar 2023 21:58:52 GMT

I am sorry for the challenge.
~Ighedoise

Answer from Ifeanyi

Ifeanyi — Mon, 06 Mar 2023 20:59:20 GMT

Hi Ajibade, PUK retrieval is now available via USSD channel. You can dial the code from any MTN number and receive your PUK on the number.
To retrieve your PUK via USSD, dial *123*7*3# and follow the response.
You will be asked these questions:
1 Mother's maiden Name
2 Date of Birth (DD/MM/YYYY)
3 Frequently Dialed Number 1
4 Frequently Dailed Number 2
5 Last Recharge Amount.
If you are unable to answer these security questions, you will receive SMS to call 180.