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Unanswered question

why I can't receive sms on my MTN number while abroad

I've been 1 month abroad and I can't receive sms since that day. Previously I was receiving sms's. The only sms I can receive is the welcoming sms by MTN, every 2 weeks. I want to make payments from my Nigerian account and it is not possible, because I don't receive the OTP message.

georgios
georgios

georgios

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0
1 / 100
point

Answers

Oyinkan
Oyinkan

Oyinkan

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0
10 / 100
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I have the same problem. Any help on this ASAP would be very much appreciated.

Ifeanyi
Ifeanyi

Ifeanyi

Level
2
1278 / 2000
points

Dear Georgios,
I understand how it feels not to receive SMS while abroad. There could be reasons for this. Check if you are roaming with the MTN preferred roaming network in your location. You can check MTN preferred roaming networks using this link: https://www.mtnonline.com/personal/roaming-rates/
If you are not on the preferred roaming network, you can do a manual search on your device to choose any of the preferred networks with the steps below:
From ‘Settings’, click ‘More’
• Select ‘Mobile network’
• Select ‘Network operators’
• Select MTN SIM(either SIM1 or SIM2 as applicable)
• Click on ‘Search network’
• Select the preferred network provider from the list displayed on the device.

If the issue persist, you need to contact MTN customer care on any of the channels below for further investigation and resolution:
Kindly find below MTN Nigeria Contact Channels.
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001