Hi Sunday, you need to contact MTN support for assistant on your Lumos issue You can reach out to them via any of these channels: 1. MyMTN App 2. Facebook: @MTNLoaded 3. Instagram: @MTNNG 4. Live Chat: http://bit.ly/2OC5bHz 5. Email: customercareng@mtn.com 6 .WhatsApp: 09033000001