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Unanswered question

Why am I being charged from my weekly subscription and not daily subscription

I borrowed data of 2gig for two days today 31st of August, 2021, I later subscribed for 7days 6gig. But instead data should be deducted from that of 2gig which will expire in two days, it was being deducted from that of 6gig whi which will expire in 7days. Please rectify this.
My name Olusola Owotorose
Number 07032538152
Thank you

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
2
1278 / 2000
points

Hi Olusola, there may be a mix up or it could be a system issue, I know MTN has a priority rule on their data deduction, you are supposed to be charged on the one that will expire first. You need to contact their support to help you resolve the issue.
You can reach out to them via any of these channels.
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001