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Why is my refund taking forever?

I paid 20,000 Naira for 100gb data plan on my mifi on Aug 12, 2021 but till now, no data and no refund. MTN promised to refund me but till now, this hasn’t been done.

Tunji
Tunji

Tunji

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Ifeanyi
Ifeanyi

Ifeanyi

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Hi Tunji, I know MTN do refund failed transactions, sometimes the delay may be from your bank, if your bank is your point of purchase, resolutions are always quicker when you contact them because they are the one that will credit your account.
You can also contact MTN support for assistant.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001

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Answers

Shey you don contact them for any of the means below. When I get my issue I contact them through the option below
From an MTN line: 180
From other networks: 08031000180
From outside the country: +2348031000180
Email
Send us an email:
customercareng@mtn.com
MTN Stores
Visit any MTN Service Centre closest
to you
Facebook
http://www.facebook.com/MTNLoaded
Instagram
https://www.instagram.com/mtnng
WhatsApp
09033000001
Live Chat
Click HERE to chat with a customer
care agent