Welcome to the

MTN Community

Answered question

Why is my refund taking forever?

I paid 20,000 Naira for 100gb data plan on my mifi on Aug 12, 2021 but till now, no data and no refund. MTN promised to refund me but till now, this hasn’t been done.

Tunji
Tunji

Tunji

Level
0
1 / 100
point
Answer count
2
Category
Community
Author name
Tunji
Date
September 07, 2021
8 months ago
Hits
64 views
question
q
Ifeanyi
Ifeanyi

Ifeanyi

Level
4
5000 / 5000
points

Hi Tunji, I know MTN do refund failed transactions, sometimes the delay may be from your bank, if your bank is your point of purchase, resolutions are always quicker when you contact them because they are the one that will credit your account.
You can also contact MTN support for assistant.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001

Author name
Ifeanyi
Date
answer
a

Did you find this useful ?

(0)

(2)

100%

100% of users found this answer useful

Answers

Lovelyn

Lovelyn

Level
0
25 / 100
points

Shey you don contact them for any of the means below. When I get my issue I contact them through the option below
From an MTN line: 180
From other networks: 08031000180
From outside the country: +2348031000180
Email
Send us an email:
customercareng@mtn.com
MTN Stores
Visit any MTN Service Centre closest
to you
Facebook
http://www.facebook.com/MTNLoaded
Instagram
https://www.instagram.com/mtnng
WhatsApp
09033000001
Live Chat
Click HERE to chat with a customer
care agent

Author name
Lovelyn
Date
answer
a