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Unanswered question

Why did mtn suddenly block my sim

Please the MTN sim I used to open my jamb is blocked suddenly two months ago when I went to MTN office they told me that the number have been sold out.so I tried to call the new user but the number is not reachable for the past few weeks and I want to access my jamb profile please how can you help me

Samuel
Samuel

Samuel

Level
0
1 / 100
point

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
2
1879 / 2000
points

Hi Samuel, MTN has a policy as directed by the regulatory body to recycle a line that is dormant for more than 365 days. You need to contact MTN support to confirm from them if the number is still available for you to activate back. If the number is no longer available, you may need to contact jamb for profile update.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001