Welcome to the

MTN Community

Unanswered question

Why am I unable to send text messages to international numbers?

I get "failed, message not sent" error anytime I try to sent an sms to an international number

Grace
Grace

Grace

Level
0
1 / 100
point

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
4
5000 / 5000
points

Hi Grace, you can check if you have insufficient balance to send messages to an international number.
You can use this link to check the international rate depending on the country and the network you are sending the SMS to: https://www.mtnonline.com/personal/international-sms-rates/
Since you can send local SMS, it means that your message center number should be correct.
If the issue persist, you need to contact MTN support for assistant.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001

Emmanuel
Emmanuel

Emmanuel

Level
0
11 / 100
points

Why can’t I send texts to international numbers?

Moses
Moses

Moses

Level
0
11 / 100
points

I don't know why I can't send messages to international