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Unanswered question

Yello how can I get out of suspension since I paid my monthly due please

I'm on suspension sfor 4 days now even though I paid my monthly due on 8 of this month.

Haruna
Haruna

Haruna

Level
0
1 / 100
point

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
3
2269 / 5000
points

Hi Haruna, MTN do automate their postpaid bill payment process, you are not supposed to be suspended for 4 days after paying your monthly bills. You need to contact MTN support with the affected phone number and your channel of payment details for more investigation and resolution.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001