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Unanswered question

Ever since I entered UK in Oct 4, there's no MTN signal in my phone to roam

Ever since I entered UK in Oct 4, there's no MTN signal in my phone, Pls help me. This is the phone number: 0803 282 9884. I even subscribed to roaming bundle twice , yet no MTN signal. 1st one bundle 10,000naira is still running, another one this evening, 5,000 naira, yet to no result. I have suffered because of this, as I'm unable to receive OTP since then

Ubong
Ubong

Ubong

Level
0
1 / 100
point

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
3
2269 / 5000
points

Hi Ubong, you need to roam your line with any of the MTN preferred roaming partners in UK. You can roam with Vodafone or Telefonica O2.
Just power off and power on your phone, your phone will select any of the preferred available roaming networks. If your phone did not select the preferred roaming networks, you can do manual search depending on your phone type.

Manually search for the preferred network provider.
• From ‘Settings’, click ‘More’
• Select ‘Mobile network’
• Select ‘Network operators’
• Select MTN SIM(either SIM1 or SIM2 as applicable)
• Click on ‘Search network’
• Select the preferred network provider from the list displayed on the device.

If the issue persist, you need to contact MTN support for assistant.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001