Welcome to the

MTN Community

Unanswered question




5000 / 5000

Hi Maureen, check if the SIM is showing network signal on your phone, if the SIM is showing network signal, you can power off your phone and try it again.
If the SIM is not showing network signal, bring out the SIM from the phone and enter it again or try the SIM in another phone, if the issue persist, it means that the SIM has gotten damaged, you will need to do SIM swap.

To retrieve your MTN line,
Visit any of our service centers or connect stores nearest to you with the following:
Phone Number,
NIN Number,
Your full name, date of birth, state of origin and mother’s maiden name.
4 Regularly dialed numbers within 30 days.
Last recharge date and last recharge amount
A valid identity card (Driver’s License, Voters card, National ID card, NIN slip document, International Passport)
SIM Pack or Damaged SIM with Serial (for damage SIM only), or other evidence of direct purchase/ownership of the SIM
Cost is N400 but you might be required to also buy airtime.

You can dial *123*7*1# to get information on the location of any MTN shop closer to you.
When you dial the code, you will be required to enter your State, then your Local Government Area, you will receive SMS on the nearest MTN office address in your location, or you can use this link: https://www.mtnonline.com/personal/find-a-store/