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Complaints about MTN eco Lumos machine payment not reflecting

I subscribe for the eco Lumos machine monthly plan since 30/06/2022.The subscription payment is not reflecting on the machine uptil now.They machine as cut off their light since 1:00am this morning.I paid #7,200:00 as my monthly plan subscription charges but am not enjoying what I paid for.I have been complaining to the customer service since 30/06/2022 at about 4:00pm of that day but nothing as been done about this abnormalities from your side.They say customer always right.

Dear Customer, you have successfully subscribed to ECO L2048 1M and N7200.0 deducted from your account. Your service will expire on 30/07/2022 . Dial *447# to manage your services and Opt-in to Auto-renewal. Thank you!
This is my proof of payment.
This is my phone number 08035591054

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