Why is my tictok data bundle not working

Mt digital bundle thst I was debited twice is not working and it says successful what's the problem

Y'ello TAWAKALITU, you have initiated a transaction with ref : 60418061726653286186 for 15GB Weekly Bundle at N2000.0. If you did not initiate this request kindly call 300.

I just bought the broadband hynetflex data bundle on my mifi and its not working. How can I resolve this

I have made several complaints about my showmax data bundle 5.5gb not working since 15th February