So sorry about your lost sim. This happened to me about 2 weeks ago, and below is the message from MTN Customer Care when I contacted them. They will also send you a sim swap...
Kindly provide the affected phone number and correct answers to the below Security Questions for Ownership Verification and assistance.
• Full name used in...
I am deeply sorry for your missing line.
Kindly contact your bank to prevent an authorized access to your bank account if the line is linked to your bank accounts.
Sim swap by...
