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Unanswered question

How can I do by now I lost my sim all the information is my but my friends picture

SIM swap issue

Bello
Bello

Bello

Level
0
1 / 100
point

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
2
1879 / 2000
points

Hi Bello. Sorry that you loss your SIM. MTN always assume that the person that registered a line is the owner of the line. You will need your friend to visit any MTN office with you. He will need to sign a consent form for the line to be registered in your name before you can retrieve it.

You can come over to MTN shop with your friend to re-register your line. Kindly come along with any one of these valid government issued IDs: Your NIN slip, Your Voter’s Card, Your Driver’s License, Your international passport. Please note that your NIN is mandatory.

Kindly dial *123*7*1# to get information on the location of any of any MTN shops closer to you. When you dial the code, you will be required to enter your State, then your Local Government Area, you will receive SMS on the nearest MTN office address in your location, or you can use this link: https://www.mtnonline.com/personal/find-a-store/