Welcome to the

MTN Community

Unanswered question

Finding it difficult to link other line on my MTNHynet One account.

I understand I cannot link an existing number that is link to another line. Also finding it difficult to unlink with error message ' Failed, request has been failed, try again'
#hynetflexoneaccount

LADIPO
LADIPO

LADIPO

Level
0
1 / 100
point

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
2
1879 / 2000
points

Hi Ladipo, to link a number on your Hynetflex one account,
1, make sure that the number is active,
2, It is not a beneficiary to another HyNetflex Sponsor,
3, The line must be on Hynetflex or Enterprice tariff plan.
If the line you want to link is not on HyNetflex or Enterprice tariff plan, you need to contact MTN support so that they will migrate your line to the eligible tariff plan.

You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001