Welcome to the

MTN Community

Unanswered question

Answers

Ifeanyi
Ifeanyi

Ifeanyi

Level
3
3560 / 5000
points

Hi Bright, you need to check if you are connected to MTN Preferred roaming network in your location. If you are not connected to preferred roaming network, you may not receive call.
Also, MTN charges you for receiving calls when you are roaming. You need to make sure that you have sufficient balance on your line to enable you receive calls. If the issue persist, you need to contact MTN support for resolution.
You can use this link to check MTN preferred roaming network in your location and the roaming rate: https://www.mtnonline.com/personal/roaming-rates/

Yes, your line can be recharged from Nigeria.
There are third party options in almost all recharge channels now.
Kindly find recharge options below:

• Topit (Electronic Virtual Distributor)
• MyMTN App
• Yello Top Up: https://mymtn.com.ng/login
• MTN On Demand: (*904#)
• Bank USSD Recharge
https://mtn.quicteller.com/Payment/BillerOptions/mtnpostpaid
• ATM Recharge
• Quickteller: (http://bit.ly/29AWohE)
• JUMAI: https://www.jumia.com.ng/mtnvtu/

You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded
3. Instagram: @MTNNG
4. Live Chat: http://bit.ly/2OC5bHz
5. Email: customercareng@mtn.com
6 .WhatsApp: 09033000001