How do I get my credit back

I successfully recharged my MTN Pulse line for 200 and the successful recharge message was sent to my phone but it was not credited to my account. Why? What do I...

I paid 5000 naira from my GTB account on 15/03/2024 .by 12.18 using the bank app. My number is 08131038990

MTN Lumos is not active after 30 days recharging 08140040232