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My SIM card is requesting for puk number, am not with my sim park, this is my phone number, 08034227990

SIM puk problem problem

Samuel Adisa
Samuel Adisa

Samuel Adisa

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I am deeply sorry about the puk issue on your line.

To Retrieve the PUK via USSD Self Service, dial *123*7*3# or dial *123# (MTN’s self-service USSD dial) and follow the prompt of inputting ‘7’-Self-Service, then ‘3’-Get your PUK code to access the service.
You would be required to answer 3 questions to validate ownership of the line. When answered correctly, the PUK Code will be displayed on the third party’s phone and SMS also shared.

Dial the codes on another MTN line (third-party phone) and insert the affected phone number to continue.


Second option is, we will assist you from here when you are able to provide the registration and usage details of your line

You will be assisted with the puk if you are able to provide the correct registration and usage details of your line.

Kindly provide the affected phone number and correct answers to the below Security Questions for Ownership Verification and assistance.

1. Full name used in registration.
2. Year of Activation.
3. Date of Birth.
4. Residential Address used for
5. Mother’s Maiden Name used
for registration.
6. Tariff Plan
7. Last Recharge Amount.
8. Last Recharge date.
9. Frequently dialed numbers.
10. Last number called.
11. Last data bundle activated.
12. Active services or subscription
on your lines e.g data, xtratime,
callerfeel, callertunez.
14 . Last time a SIM swap was
carried out on the line.