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Hi Ajibade, PUK retrieval is now available via USSD channel. You can dial the code from any MTN number and receive your PUK on the number.
To retrieve your PUK via USSD, dial *123*7*3# and follow the response.
You will be asked these questions:
1 Mother's maiden Name
2 Date of Birth (DD/MM/YYYY)
3 Frequently Dialed Number 1
4 Frequently Dailed Number 2
5 Last Recharge Amount.
If you are unable to answer these security questions, you will receive SMS to call 180.

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To Retrieve the PUK via USSD Self Service, dial *123*7*3# or dial *123# (MTN’s self-service USSD dial) and follow the prompt of inputting ‘7’-Self-Service, then ‘3’-Get your PUK code to access the service.
You would be required to answer 3 questions to validate ownership of the line. When answered correctly, the PUK Code will be displayed on the third party’s phone and SMS also shared.

Dial the codes on another MTN line (third party phone) and insert the affected phone number to continue.


Second option is, we will assist you from here when you are able to provide the registration and usage details of your line

You will be assisted with the puk if you are able to provide the correct registration and usage details of your line.

Kindly provide the affected phone number and correct answers to the below Security Questions for Ownership Verification and assistance.

1. Full name used in registration.
2. Year of Activation.
3. Date of Birth.
4. Residential Address used for
5. Mother’s Maiden Name used
for registration.
6. Tariff Plan
7. Last Recharge Amount.
8. Last Recharge date.
9. Frequently dialed numbers.
10. Last number called.
11. Last data bundle activated.
12. Active services or subscription
on your lines e.g data, xtratime,
callerfeel, callertunez.
14 . Last time a SIM swap was
carried out on the line.

Kindly read through the details that had been provided above, and let me know where you need further explanations so that I could go over the information again. ~Ighedoise