Welcome to the

MTN Community

Answered question

My sim card is blocked and I need the PUK code my number is 08139524325

08030643384

Ajibade
Ajibade

Ajibade

Level
0
1 / 100
point
Ifeanyi
Ifeanyi

Ifeanyi

Level
4
5000 / 5000
points

Hi Ajibade, PUK retrieval is now available via USSD channel. You can dial the code from any MTN number and receive your PUK on the number.
To retrieve your PUK via USSD, dial *123*7*3# and follow the response.
You will be asked these questions:
1 Mother's maiden Name
2 Date of Birth (DD/MM/YYYY)
3 Frequently Dialed Number 1
4 Frequently Dailed Number 2
5 Last Recharge Amount.
If you are unable to answer these security questions, you will receive SMS to call 180.

Did you find this useful ?

No (1)

Yes (0)

0%

0% of users found this answer useful

Answers

To Retrieve the PUK via USSD Self Service, dial *123*7*3# or dial *123# (MTN’s self-service USSD dial) and follow the prompt of inputting ‘7’-Self-Service, then ‘3’-Get your PUK code to access the service.
You would be required to answer 3 questions to validate ownership of the line. When answered correctly, the PUK Code will be displayed on the third party’s phone and SMS also shared.

Dial the codes on another MTN line (third party phone) and insert the affected phone number to continue.

~Ighedoise

Second option is, we will assist you from here when you are able to provide the registration and usage details of your line

You will be assisted with the puk if you are able to provide the correct registration and usage details of your line.

Kindly provide the affected phone number and correct answers to the below Security Questions for Ownership Verification and assistance.

1. Full name used in registration.
2. Year of Activation.
3. Date of Birth.
4. Residential Address used for
registration.
5. Mother’s Maiden Name used
for registration.
6. Tariff Plan
7. Last Recharge Amount.
8. Last Recharge date.
9. Frequently dialed numbers.
10. Last number called.
11. Last data bundle activated.
12. Active services or subscription
on your lines e.g data, xtratime,
callerfeel, callertunez.
14 . Last time a SIM swap was
carried out on the line.
~Ighedoise

Kehinde
Kehinde

Kehinde

Level
0
11 / 100
points

My sim card is blocked and I need the PUK code my number is 07062418517