Recharge airtime from bank got debited without the airtime. 08161377064 the number

Recharge #1,000 from bank ,got debited without airtime.08161377064 the number

I recharge another one still #1,000 got debited and no airtime.. I really need to use the airtime and I don't know why this is taken long to be sorted out. Airtime debit of #2,000 now