I got a new MTN line on Friday 31st of December 2021 but till now the complete registration of the number is still pending. I have linked the number to my NIN number. What must...
Hi Cheta, It could be a system issue or that there is something that the agent that registered the line did not properly do. If the SIM registration did not meet the...
Hi Ibrahim, you need to contact any of the MTN support channels for them to reset your transfer pin, they will ask you questions on the details you used to register your line...
Hi Favour, before you can transfer credit for the first time, you have to change the PIN from the default PIN (which is 0000) to a new PIN via SMS or using USSD below:
Text...
Hi Joel, before you can use only NIN to retrieve your line but recently, federal government introduce what they called virtual NIN, to retrieve your line now, it is either you...
Hi Olaniyi, sorry that your phone was stolen. You need to report to police, they will assist you. MTN will not disclose to you third party information; however, with police...
Hi Sulyman, it is likely that the SIM has gotten damaged, try and insert the SIM in another phone possibly a small phone, if the issue persist, you will need to do SIM swap...
Hi Marvellous, To retrieve your MTN line,
Visit any MTN service centers or connect stores nearest to you with the following:
Phone Number,
NIN Slip or Virtual NIN
Your full...
Hi Anthony, just contact MTN support, they will resend the voucher code to you.
You can contact MTN support via any of these channels:
1. MyMTN App
2. Facebook: @MTNLoaded...
Hi Peter, the Solo Device Finance Prepaid Bundle is a novel service that enables you subscribe to a bundle From MTN that contains Data, Voice and a “free” Device. The bundle is...
Hi Nura, lucky you. there should be a guide line on how to redeem your Santa gift on the message you received. If you have not been contacted by now or guided on how to receive...