Welcome to the

MTN Community

Answered question

what is the process to retrieve a lost or damaged sim?

how can I retrieve a lost sim?

Victoria
Victoria

Victoria

Level
0
15 / 100
points
Answer count
2
Category
Community
Author name
Victoria
Date
May 19, 2021
over 3 years ago
Hits
1635 views
question
q
MTNNigeria
MTNNigeria

MTNNigeria

Level
4
5000 / 5000
points

Y'ello. Sorry about your lost sim. Kindly visit our office with your NIN card/slip to retrieve your line. The welcome back SIM cost N100. However, you may be required to buy airtime. Dial *123*7*1# for shop locator

Author name
MTNNigeria
Date
answer
a

Did you find this useful ?

(34)

(4)

11%

11% of users found this answer useful

Answers

Uwomano

Uwomano

Level
2
755 / 2000
points

Hi. Sorry about your lost sim card. Kindly visit any MTN office with your NIN card/NIN slip to enable you to perform a sim swap. Sim swap costs N400 only. Also, dial *123*7*1# for shop locator. Thank you.

Author name
Uwomano
Date
answer
a