One of Nigeria’s major challenges is not just the government; it’s also the inefficiency within parts of the private sector. Many assume that the country’s problems are purely governmental, but that’s far from the truth.
Recently, I discovered that my MTN SIM card had been barred because I didn’t link my National Identification Number (NIN) on time. As a result, I can no longer receive calls or text messages. The situation is particularly frustrating because I’ve been living outside Nigeria for over eight years and have no immediate plans to return.
I contacted MTN customer support, explained that I’m currently abroad, and that my SIM card was barred due to the NIN requirement. I also informed them that I now have access to my NIN. They requested my personal details — including my MTN number, full name, date of birth, and the location where I registered the SIM card — which I promptly provided.
After verifying my information, their response was:
“Click https://mtn.ng/personal/find-a-store/ to find a store.
OR
Dial *123*7#, select option 1 and input your State and Local government as requested to get the nearest MTN shop in and around your location.
You need to link your NIN; however, if you are unable to do so using the provided steps, you may need to visit our office with your NIN when you return to the country. Thank you. ~ ”
This response was disappointing and illogical. How can MTN expect customers with barred SIM cards to receive verification messages, or to physically visit an office in Nigeria, when they are currently overseas?
It highlights a serious gap in customer service and system flexibility. There should be a remote solution for Nigerians living abroad to verify and link their NIN without requiring physical presence in the country.
